Return and Refund Policies
We stand behind every product we ship. If something is not right with your order, please contact us and we will make it right.
- Fit Guarantee Every TEKS spike cover is designed to fit standard track spikes. If your order does not fit your shoes, contact us within 30 days of delivery for a full refund or a free exchange for the correct size. Return shipping is covered by TEKS.
- General Returns We accept returns of undamaged, unused items within 30 days of delivery for a full refund. Return shipping is covered by TEKS.
- Damaged or Defective Items If your order arrives damaged or defective, contact us within 7 days of delivery. We will send a replacement pair and issue a full refund. You do not need to return the original item.
- Shipping Delays If your order is taking longer than expected to arrive, please contact us and we will send out a new pair promptly.
- Product Satisfaction Guarantee We are committed to ensuring every customer is satisfied with their purchase. If you experience any issue with your order — including product wear, breakage, or performance concerns — please reach out regardless of when your purchase was made. We review every situation on a case-by-case basis and will work with you to find a resolution.
- Refund Processing Approved refunds are returned to your original payment method within 5–7 business days of us receiving the returned item.
- How to Initiate a Return Email us at teks.track@gmail.com with your order number and a brief description of the issue. We will respond within 1–2 business days with next steps.
- Questions & Concerns We welcome any questions or concerns about your order or our products. Please do not hesitate to contact us — we are happy to help and will do our best to ensure your satisfaction.
