Refund policy

TEKS Return & Refund Policy

We stand behind every product we ship. If something is not right with your order, please contact us and we will make it right.

Fit Guarantee Every TEKS spike cover is designed to fit standard track spikes. If your order does not fit your shoes, contact us within 30 days of delivery for a full refund or a free exchange for the correct size. Return shipping is covered by TEKS.

General Returns We accept returns of undamaged, unused items within 30 days of delivery for a full refund. Return shipping is covered by TEKS.

Damaged or Defective Items If your order arrives damaged or defective, contact us within 7 days of delivery. We will send a replacement pair and issue a full refund. You do not need to return the original item.

Shipping Delays If your order is taking longer than expected to arrive, please contact us and we will send out a new pair promptly.

Product Satisfaction Guarantee We are committed to ensuring every customer is satisfied with their purchase. If you experience any issue with your order — including product wear, breakage, or performance concerns — please reach out regardless of when your purchase was made. We review every situation on a case-by-case basis and will work with you to find a resolution.

Refund Processing Approved refunds are returned to your original payment method within 5–7 business days of us receiving the returned item.

How to Initiate a Return Email us at teks.track@gmail.com with your order number and a brief description of the issue. We will respond within 1–2 business days with next steps.

Questions & Concerns We welcome any questions or concerns about your order or our products. Please do not hesitate to contact us — we are happy to help and will do our best to ensure your satisfaction.